---
title: "Beyond First-Time Fix: Field Service for Med Devices | Webinar Replay"
description: A conversation with medical device field service professionals about evolving success metrics and strategies for driving better outcomes.
image: https://get.sightcall.com/hubfs/Beyond%20FTFR-%20Med%20Device%20Roundtable%20Video%20Hero-2.png
---

[Skip to content](https://get.sightcall.com/beyond-first-time-fix-field-service-for-med-devices-webinar-replay#main-content)

![](https://get.sightcall.com/hubfs/SightCall-Black-Logo.svg)

Open main navigation

Close main navigation

- [Book a Demo](https://get.sightcall.com/demo)

[Book a Demo](https://get.sightcall.com/demo?hsLang=en)

![SightCall-Black-Logo](https://get.sightcall.com/hs-fs/hubfs/SightCall-Black-Logo.png?width=200&height=34&name=SightCall-Black-Logo.png "SightCall-Black-Logo")

### Webinar Replay

# Beyond First-Time Fix: Rethinking Field Service Success in Med Device

A candid conversation with medical device field service professionals about evolving success metrics, the realities of service delivery in regulated environments, and strategies for driving better outcomes.

> ##### "Instead of fitting your business to the technology, you fit the technology to the business and our business is delivering rapid, personalized service."

![1-May-14-2025-10-49-00-2710-PM](https://get.sightcall.com/hs-fs/hubfs/1-May-14-2025-10-49-00-2710-PM.png?width=150&height=150&name=1-May-14-2025-10-49-00-2710-PM.png) Richard Albanese MMI VP, Global Service

![Imaging Machine](https://get.sightcall.com/hs-fs/hubfs/Imaging%20Machine.png?width=900&height=900&name=Imaging%20Machine.png "Imaging Machine")

### Get the On-Demand Replay

[![SightCall-Logo-White](https://get.sightcall.com/hubfs/SightCall-Logo-White.svg "SightCall-Logo-White")](https://sightcall.com)

#### Video Intelligence for Enterprises

- [Platform](https://sightcall.com/platform/)
- [Use Cases](https://sightcall.com/solutions/)
- [Integrations](https://sightcall.com/integrations/)
- [Insights](https://sightcall.com/blog/)
- [About Us](https://sightcall.com/about/)
- [Contact Us](https://sightcall.com/contact-us/)

© SightCall 2026. All rights reserved.

[Terms & Conditions](https://sightcall.com/terms-conditions)       [GDPR Policy](https://sightcall.com/gdpr-policy)       [Privacy Policy](https://sightcall.com/privacy-policy)