Still Stuck in Voice & Text?
Join businesses like:
Book now to see SightCall VISION in action!
Book now to see SightCall VISION in action!
Bring Visual Clarity to Every Support Call
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Let customers share photos & videos without leaving the call right inside NiCE CXone
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Improve resolution time with real-time photos, video, and live visual guidance
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Full visual support on phone & chat. No more channel-switching!
If your contact center uses NICE CXone, you can embed SightCall VISION into your existing workflows.
SightCall is a NiCE DevOne partner and strategic reseller, and its seamless integration allows agents to bring visual support (live video, AR, photos, and more) directly into the NICE CXone interface.
The Problems You’re Battling Right Now
Stuck in cycles of delays, repeat calls & escalations
- Agents often think they’re solving issues, but only delay them.
- Voice or text alone leads to missed details.
- This causes repeat calls, escalations, and costly visits.
Manual transcription and all the errors that come with it
- Agents waste time manually retyping customer information.
- Typos and misreads are common.
- Every error forces extra follow-ups and callbacks.
Customer frustration: expectations are unforgiving
- Customers expect speed and clarity.
- Delays or misunderstandings erode trust.
- Repeated frustration harms your brand.
Technology silos &
integration headaches
- Evolving support tools feels risky.
- New techs might clash with existing systems.
- Multiple tools create friction, not value.
Move the Metrics that Matter
20%
improvement in FCR
(First Contact Resolution)
20%
decrease in AHT
(Average Handling Time)
82%
of consumers prioritize speed
in support interactions
94%
of consumers rate video support
as a positive experience
“SightCall is much more than a video solution. It’s a way for our agents and technicians to guide our end users. It’s a way to accelerate answers to issues. I think it’s the best solution today for these kinds of challenges.”