Turn every expert fix into knowledge your whole service team can use.
Xpert Knowledge™ captures expertise from real service work and automatically turns it into trusted, step-by-step guidance.
Preserve tribal knowledge, accelerate technician readiness, and help teams solve problems without starting from scratch.
Tribal knowledge isn't lost because people leave. It's lost because organizations don't capture what they learn.
Capture Expertise Before it Leaves
Your experts create valuable service knowledge every single day. The problem is, most of it disappears when the job is done.
Your best technicians and support experts solve difficult problems every day.But those solutions often stay trapped in service calls, recordings, individual experience, and people's heads. That means:
Knowledge walks out the door
Critical expertise disappears when experienced employees retire or leave.
New technicians start from scratch
Teams spend months rebuilding knowledge your experts already have.
The same problems get escalated
Proven fixes are difficult to find when technicians need them.
Documentation becomes a bottleneck
Experts shouldn't have to become technical writers just to share what they know.
Xpert Knowledge™ changes the process by capturing expertise while the work is actually happening.
how it works
Your experts solve it once. Xpert Knowledge™ makes the solution reusable.
1. Capture real expertise
Capture knowledge from Remote Visual Support sessions, technician recordings, training videos, and other real-world service content.
2. Turn it into usable knowledge
AI identifies the important moments and transforms them into structured, searchable, step-by-step multimedia guidance.
3. Let your experts validate it
Experts can review, edit, approve, and publish content before it reaches the broader organization.
4. Put that knowledge to work
Make trusted expertise available to technicians, support teams, training programs, knowledge systems, and AI workflows.
Get more value from expertise your organization already has
Preserve tribal knowledge
Capture hard-earned tribal knowledge before experienced employees leave and make it available across your organization.
Accelerate new hire readiness
Give new and developing technicians visual guidance created from actual service work, not just static documentation.
Improve troubleshooting
Help technicians find proven solutions faster so they can resolve more issues confidently without unnecessary escalations or repeat visits.
Reduce manual documentation
Automatically create multimedia knowledge from service interactions instead of asking experts to document every solution from scratch.
Preserve tribal knowledge
Capture hard-earned tribal knowledge before experienced employees leave and make it available across your organization.
Accelerate new hire readiness
Give new and developing technicians visual guidance created from actual service work, not just static documentation.
Improve troubleshooting
Help technicians find proven solutions faster so they can resolve more issues confidently without unnecessary escalations or repeat visits.
Reduce manual documentation
Automatically create multimedia knowledge from service interactions instead of asking experts to document every solution from scratch.
From real service work to trusted guidance in minutes
Not another AI chatbot trained on your documentation
Traditional knowledge systems depend on someone documenting the answer first.
Xpert Knowledge™ captures expertise directly from the work where those answers are being created.
Traditional approach
Expert solves problem ↓ Someone has to document it ↓ Knowledge article gets created ↓ Article eventually becomes outdated
Xpert Knowledge™
Expert solves problem ↓ AI captures and structures the expertise into reusable guidance ↓ Experts edit and validate ↓ AI suggests updates to review as experts solve more problems
Turn frontline expertise into trusted knowledge for people and AI
AI is only as useful as the knowledge behind it.
Xpert Knowledge™ creates governed, service-specific knowledge based on real resolutions and validated by your experts, giving your organization a stronger foundation for intelligent search, AI assistants, and future service automation.
Your experts should only have to solve a problem once
See how Xpert Knowledge™ can capture the expertise already being created across your service organization and turn it into knowledge your entire team can reuse.
Xpert Knowledge™ captures expertise from real service interactions and uses AI to transform it into structured, searchable multimedia tutorials that can be reviewed and approved by your experts.
Does Xpert Knowledge™ require technicians to write documentation?
No. Xpert Knowledge™ is designed to capture knowledge from work your teams are already doing, reducing the need for technicians and experts to manually document every resolution.
Can experts review AI-generated content?
Yes. Experts can review, edit, approve, and publish knowledge before it is made available across the organization.
Can we use existing video content?
Yes. Xpert Knowledge™ can capture expertise from SightCall sessions as well as uploaded video recordings and other supported service content.
Can Xpert Knowledge™ connect with our existing systems?
Yes. Xpert Knowledge™ can connect captured expertise with enterprise knowledge, CRM, FSM, LMS, and AI workflows through integrations and APIs.
