SightCall VISION improves customer and agent experiences by turning a smart device camera into a problem-solving detective that can see, analyze, guide, and report on the problems they encounter.
During self-service and human-guided support sessions, SightCall VISION leverages AR, generative AI, and process automation to improve first-call resolution, lower handle times, and boost CSAT.
SightCall customers have seen:
81% improvement in first call resolution rate
30+ point increase in customer satisfaction
69% reduction in average handle time
Self-Service Options are In Demand
73%
of Customers Want the Ability to Solve Issues Independently
75%
Reduction in Costs When Digital Self-Service is Used
67%
Prefer Self-Service Over Speaking to an Agent
91%
of Customers Would Use a Knowledge Base
Companies That Trust SightCall
How NordicTrack Saved 4000 Hours Per Week
Learn how NordicTrack now solves 80-90% of repair calls remotely using SightCall, while also decreasing average resolution time. Visual assistance has improved both agent and customer satisfaction, increased first-time fix rates, and reduced the number of incorrect parts ordered and shipped.
Seeing is believing! Schedule a live demo with one of our product specialists at your convenience. We can learn about your requirements, answer questions, and review ways SightCall VISION can help you and your organization.
