Skip to content
Contact us
Xpert-Knowledge-TM-logo

Xpert Knowledge™ uses AI to transform remote visual support into accurate, reusable multimedia knowledge.

Capture Expertise Before It's Gone

Join service leaders already using Xpert Knowledge™ to capture knowledge from
the field and scale it across their global service operations

Service Gap

Enable
Shift-Left

Empower Tier 1 agents, Customers, and field technicians to self-resolve.

Unlock Tacit Expertise

Capture unspoken
know-how — before it walks out the door.

Automate Content Creation

Accelerate knowledge object creation, creating tutorials in minutes, not hours.

Get a 1:1 Demo

Book a Demo

You already have the knowledge. Turn it into your next competitive advantage.

sightcall.com/xpert-knowledge

Xpert-Knowledge-QR
How It Works

The Xpert Knowledge™ Journey

Step 1 - Your Team Members

Auto Capture Remote Visual Support

A SightCall Remote Visual Support is integrated into your business process. All images captured, video, OCR, audio transcripts, AR annotation, and metadata.

Step 1 Your Team Members
Step 2 SightCall AI
Step 2 - SightCall AI

AI Tutorial Generation

SightCall AI structures all multimodal data, auto-generates step-by-step multimedia tutorials, with images, video, AR Annotation, audio and text summaries.

Step 3 - Managers & Organization

Review, Edit, and Deploy

Tutorials are populated in the Xpert Knowledge™ Library where your team reviews, tags, comments, and edits tutorials for accuracy before deploying to your employees and customers.

Step 3 Managers and Organization

Use Cases

Training

Training

Co-Pilot

Co-Pilot

Self-Service

Self-Service

Improving the metrics that matter

∞
Accelerated Knowledge Creation
SightCall
40%
Improved First-Time-Fix-Rate
SightCall
25%
Increased CSAT
SightCall

Companies That Trust SightCall

Sears Home Services

Leveraging SightCall we can diagnose a large percentage of our jobs before we dispatch a truck and order parts. Which means we’re going to reduce truck rolls, which will reduce cycle time and improve customer experience.

David Steckel
Head of Product & Innovation
Sears Home Services
ge-healthcare

The partnership that we have developed with SightCall revolutionizes the way we are able to support customers in the field.

Service Operations Manager
GE Healthcare
NICE

How many calls have I been on recently where I wished the customer or the company I was speaking to had SightCall available… to create that frictionless customer experience. You have created a fantastic product.

Justin O’Brien
VP of Sales for Existing Customers
NICE 
allianz

The claims process has been transformed, and our customers are thrilled. Our experts spend less time on the road and more time taking care of our customers.

Allianz